Interview Skills Training

This course will help you develop the skills necessary to conduct effective interviews that gather all required information in a timely and respectful manner.

At the end of this course, you will be able to:

• • Identify and use open and closed questions to gather information and explore questionable information
  • Know how to respectfully ask sensitive questions
  • Manage and defuse agitated or angry clients
  • Identify different techniques to use based on the type of interview being conducted; i.e. telephonic or face to face
  • Explain reporting requirements and next steps to the customer 

The course will include listening to recorded interviews using Black Board and completion of specific types of interviews by the learner.

After each module, you will need to return to the main page and check the completion box on the right side of the page.